KVID AI

KVID AI prioritizes customer satisfaction and operates a fair and transparent refund policy. This refund policy guides the refund conditions and procedures for credit purchases and service use.

1. Refundable Conditions & Calculation Method

A. Full Refund (100% refund)

Within 14 days of purchase AND within 30 days validity period AND all 3,000 credits remain unused
When normal use is impossible due to serious service defects
When duplicate payments occur due to payment errors
When purchased credits are not properly charged to the account

B. Partial Refund (with 10% processing fee)

Within 14 days of purchase AND within 30 days validity period AND some credits have been used
Refund amount = Payment amount × (Remaining credits ÷ 3,000) × 0.9
Example: If 1,500 credits remain out of 3,000: $30 × (1,500 ÷ 3,000) × 0.9 = $13.50

Important: Refund requests must be made within 14 days of purchase. Credits have a 30-day validity period from purchase date. Partial refunds include a 10% processing fee.

2. Non-refundable Cases

More than 14 days have passed since purchase (refund request period expired)
More than 30 days have passed since credit purchase (credits expired)
Expired credits after the 30-day validity period
Refund requests for already used credits
Free credits received through promotions, events, or bonuses
Account suspension due to user's improper use
Credits used before membership withdrawal

3. Refund Request Procedure

Send refund request email to customer service ([email protected])
Include the following information: order number, purchase date, refund reason, refund amount
Customer service reviews the refund request (within 1-3 business days)
If refund is approved, processing to the original payment method (5-7 business days)
Send refund completion notification email

4. Refund Processing Period

Credit card: 3-5 business days (may vary by card company)
Bank transfer: 1-2 business days
PayPal: 3-5 business days
Other payment methods: According to each payment processor's policy

5. Special Provisions

Package purchases: Refund at individual price, not package price
Subscription services: Prorated refund for unused period
Exchange rate fluctuations: Refund at exchange rate at time of refund

For users in certain countries, local consumer protection laws may be preferentially applied.

6. Customer Support

If you have questions or issues regarding refunds, please use the contact information below:

Customer Service Center

Email: [email protected]
Operating Hours: Monday-Friday 9AM-6PM (KST)
Response Time: Within 24 hours (business days)

7. Policy Changes

This refund policy may be changed according to company policy or legal requirements. Changed policies will be announced on the service website 7 days before taking effect.

Thank you for using KVID AI services. We will always strive to provide the best service.

Refund Policy